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Returns & refunds.

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Direct checkout is opening soon. This policy will apply to purchases made directly on lulurun.run when checkout opens. For an existing Amazon purchase, use the return options in your Amazon order.

This policy covers direct LULURUN purchases from MYKOMO LLC. If the fit is not right or you change your mind, you can request a return of an eligible item within 30 days after delivery.

What can be returned?

For a change-of-mind or fit return, the item must be unused, unwashed, and in its original condition, with its original packaging and all parts and accessories included.

Opening the packaging to inspect your item does not automatically make it ineligible for return. The item must still meet the unused-condition requirements above. These conditions do not prevent you from contacting us about an item that arrived damaged, defective, or incorrect.

How to start a return

  1. Email hello@lulurun.run within 30 days after delivery. Include your order number and let us know what you would like to return.
  2. Wait for our approval and return instructions before mailing the item. We will send the correct U.S. return address and any order-identification details needed by our fulfillment partner.
  3. Send the approved return within 14 days after approval. Pack it securely with all parts and original packaging, and keep proof of shipment. A tracked service can help you follow its progress.

Please contact us before posting a return so we can match the package to your order and avoid processing delays.

Return shipping and fees

For a change-of-mind or fit return, you pay the return postage. The original outbound shipping charge is not refundable.

We do not charge a restocking fee for eligible returns.

Damaged, defective, or wrong item?

Email hello@lulurun.run with your order number and a description of the problem. Photos, if available, can help us understand what happened.

For an item that arrives damaged, is defective, or is not what you ordered, we will arrange a replacement or a full refund, including the original outbound shipping charge for the affected order where applicable. We will cover any necessary return shipping. Please contact us before paying to send it back so we can provide the appropriate instructions.

When will I receive my refund?

We will inspect your return and issue an approved refund to your original payment method within 10 business days of receiving the returned item. We will let you know the outcome by email.

For eligible change-of-mind or fit returns, the refund includes the price paid for the returned item and its applicable tax, excluding the original outbound shipping charge. Your bank or payment provider may need additional time to display the refund.

If we arrange a replacement for a damaged, defective, or incorrect item, we will confirm the next steps with you directly.

Bought on Amazon?

Amazon purchases follow the return terms and process shown with your Amazon order. Start your return through Amazon rather than sending an Amazon purchase to our direct-order return address.

Your rights and our support

This policy does not limit any statutory rights you may have. If you have a question about your order or return, email hello@lulurun.run.